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The focus of attention for postal services and their customers is more than ever on the quality of the services provided. The continuing process of postal market liberalization has brought the service and quality of every single company into the spotlight. Independently and innovatively, Quotas checks the quality standards and performance of services and production processes in the postal, courier, express delivery and logistics fields.
Quotas can call on a network of trained panellists in Germany and worldwide. The spectrum of our performance measurement and evaluation systems ranges from letter, bulk mailing or newspaper transit times to appraisals of service quality and customer satisfaction and the evaluation of production organizations and processes.
We find precise answers to your questions because we work closely with you to customize the performance measurement and evaluation system to suit your individual needs.
Find out more about what we can do for you by clicking  Measurement systems.
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Quality research
post and logistics
