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Optimizing waiting time is frequently a big challenge for branch offices. Haven’t we all experienced endless queues and the frustration of long waits? At the same time, many
local post offices operate with limited space and budgets so that they are restrained from setting up additional counters manned by extra personnel.
In the tense situation that occurs where you have long waiting times and dissatisfied customers on the one hand and a need for intensive deployment pf personnel on the other, you need a detailed analysis to evaluate whether a company is in fact damaging itself through diminished customer satisfaction.
The Quotas Waiting Time Module delivers the data required for such an analysis.
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- How the Module works:
The customer is asked to take a bar-coded service ticket and then joins the queue. When the customer reaches the counter, the ticket is handed over to the member of staff who scans it into the system.
- Advantages of the Waiting Time Module:
- Objective and accurate assessment of waiting times
- Accurate analysis possible on the basis of a complete survey
- Simple and cost-efficient procedure
- Deployment possible on a temporary or continuous basis
- Constant access to and retrieval of data via GSM technology
- Optional evaluation of customer consultancy time
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Technology
Waiting Time Module
