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| Transport, sales and environment |
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We have extensive knowledge of markets and methodology in the fields of transport, sales and the environment. This comes from studies we have carried out in the rail sector and of companies and associations in the public transport sector.
Another particular focus for us is the evaluation of our customers’ various distribution channels. Particular attention has been paid to the distribution channel of post offices where customers are served directly. We analyse the situation at the point of sale and identify the potential for optimizing customer service.
Quotas also develops studies for environmental organizations. Whether it is a one-off review or an ongoing study, we make use of a modular system in designing the desired test regime in close cooperation with our customers.
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- Strategic goals:
- Customer acquisition
- Customer satisfaction
- Customer loyalty/retention
- Market analyses and segmentation
- Personnel qualification
- Cross- and upselling
- Product optimization
- Pricing
- Range of services:
- Objective quality measurements
- Subjective quality evaluations from a customer’s perspective
- Complex evaluations of the quality of advice provided
- Potential analyses
- Customer analyses
- Scope of methods:
- Panel testing
- Test customers methodology
- Mystery shopping
- Mystery calling
- Branch office performance tests
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Quality research
Transport, travel & environment
